Terms of Service

1. Introduction

Welcome to Luvo. These Terms of Service ("Terms") govern your access to and use of the Luvo mobile application and website (collectively, the "Service"). The Service is operated by Pranay Kumar Bathini, an individual developer based in Karimnagar, India.

By accessing or using Luvo, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms within the app or via email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

2. Description of Service

Luvo is a productivity and self-improvement application that helps you build intentional rituals and routines. You can create rituals composed of steps, track completion daily, reflect on your experiences, and view insights over time.

Important disclaimer: Luvo is designed for personal wellness and self-improvement. It is NOT a medical, therapeutic, or clinical tool and should not be used as a substitute for professional medical, mental health, or therapeutic advice. If you are experiencing a medical or mental health emergency, please contact appropriate emergency services or healthcare professionals.

3. Eligibility

You must be at least 13 years old to create an account and use the Service. If you are under 16 years old and reside in the European Union or European Economic Area, you may only use the Service with the consent of a parent or legal guardian, as required by GDPR Article 8.

By using the Service, you represent and warrant that you meet these age requirements.

4. Account Registration and Security

To use the Service, you must create an account. You may register using:

• Email and password
• Google Sign-In (OAuth)
• Sign in with Apple (iOS)

You agree to:

• Provide accurate and complete registration information
• Maintain the security of your password and account credentials
• Notify us immediately at support@luvo.co.in of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

5. User Content and Ownership

You retain full ownership of all content you create within the Service, including rituals, reflections, completion logs, and other personal data ("User Content").

By using the Service, you grant us a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely for the purpose of providing the Service to you. We will never use your User Content for advertising, sell it to third parties, or share it publicly without your explicit consent.

You are responsible for your User Content and agree not to submit content that:

• Violates any applicable law or regulation
• Infringes on the intellectual property rights or privacy rights of any third party
• Contains malicious code, viruses, or harmful content
• Is defamatory, obscene, harassing, or threatening
• Impersonates any person or entity

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any law
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems
• Interfere with, disrupt, or impose an unreasonable burden on the Service or its servers
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service
• Use automated systems (bots, scrapers, crawlers) to access the Service without our prior written permission
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Collect or harvest any personally identifiable information from other users
• Transmit any viruses, worms, malware, or other harmful code

7. Intellectual Property

The Service, including its design, user interface, code, graphics, logos, trademarks, and all other content (excluding User Content), is owned by Pranay Kumar Bathini and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use only. You may not copy, modify, distribute, sell, lease, create derivative works, or use the Service's branding without our prior written consent.

8. Subscription and Billing

Luvo operates on a freemium model. The free plan includes limited functionality (5 rituals, 2 custom categories, daily and weekly frequencies only).

Luvo Pro unlocks unlimited rituals, unlimited custom categories, lifetime history, monthly frequency, advanced insights, and premium themes.

For detailed information about subscription plans, pricing, billing cycles, payment methods, and cancellation, please refer to our Subscription & Billing Policy.

For information about refunds, please refer to our Refund Policy.

For information about how we collect, use, and protect your data, please refer to our Privacy Policy.

Auto-Renewal Summary (Apple App Store / Google Play): Subscriptions purchased through the Apple App Store or Google Play Store automatically renew unless cancelled at least 24 hours before the end of the current period. Payment will be charged to your Apple ID or Google account at confirmation of purchase. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions in your Apple ID or Google Play account settings. No cancellation of the current subscription is allowed during the active subscription period.

9. Service Availability and Modifications

We strive to keep the Service available at all times, but we do not guarantee uninterrupted, secure, or error-free access. The Service may be temporarily unavailable due to scheduled or emergency maintenance, technical issues, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that materially affect your use of the Service.

Some features require an internet connection. Offline functionality is limited to viewing cached data and creating content locally, which will sync when you reconnect.

10. Data Export and Account Deletion

Data Export: You may export all your data at any time through the Profile section of the app. Exported data is available in JSON (machine-readable), HTML (formatted archive), or ZIP (both formats bundled) formats.

Account Deletion: You may permanently delete your account at any time through the app or web. Upon account deletion, all your data — including rituals, completion logs, reflections, images, goals, intentions, preferences, subscription records, and authentication credentials — is permanently removed from our servers immediately. This action cannot be undone.

Important: Deleting your Luvo account does NOT automatically cancel active subscriptions purchased through the Apple App Store or Google Play Store. You must cancel those subscriptions separately through Apple or Google to avoid future charges.

We strongly encourage you to export your data before deleting your account.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that the Service will be uninterrupted, secure, error-free, or that any errors will be corrected. You use the Service at your own risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRANAY KUMAR BATHINI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR ONE HUNDRED DOLLARS (USD $100), WHICHEVER IS GREATER.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, for any reason including but not limited to violation of these Terms, fraudulent or illegal activity, or extended periods of inactivity.

You may terminate your account at any time by deleting it through the app or contacting us at support@luvo.co.in.

14. Apple App Store Terms

The iOS version of Luvo is distributed via the Apple App Store. The following additional terms apply to your use of the iOS app:

• This license is limited to a non-transferable license to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• Apple has no obligation to furnish any maintenance or support services with respect to the app.
• In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims relating to the app or your possession and use of the app, including but not limited to: (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
• In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defense, settlement, or discharge of such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved in the courts of Karimnagar, India, or through binding arbitration as mutually agreed.

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws, including the Consumer Protection Act, 2019 (India) or the EU Consumer Rights Directive.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, the Service, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this document and notify you via email or an in-app notification. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

17. Contact Us

If you have any questions, concerns, or feedback about these Terms, please contact us: